Installing and Licensing NVivo 12

This tutorial describes how to request a license for NVivo 12 Plus, download it, and license it.

Table of Contents

  1. Requesting a License
  2. Downloading, Installation, and Authorization (Windows)
  3. Downloading, Installation, and Authorization (Mac)
  4. Troubleshooting

Requesting a License

  1. Check NVivo’s system requirements before downloading: https://help-nv.qsrinternational.com/20/win/Content/about-nvivo/installation.htm
     
  2. If you are currently faculty, staff, or a student at the University of Toronto, fill out this form: https://mdl.library.utoronto.ca/technology/nvivo-software
     
  3. If you don't already have a myNVivo account, you will need to create one first in order to download the software. Go to https://www.qsrinternational.com/nvivo-qualitative-data-analysis-software/support-services/nvivo-downloads
     
  4. Click on “create a myNVivo.”
    MyNVivo Download page with Sign Up Button highlighted
     
  5. On the myNVivo page, either sign in or click on “Sign up now.”
    Login screen with Sign Up button highlighted
     
  6. Fill in your details. Click “Create Account.”
    Create account page and Sign Up Button highlighted
     
  7. Fill in the remaining details. Click "Complete Sign Up."
    Create account page and complete Sign Up Button highlighted

Downloading, Installation, and Authorization (Windows)

Note: please be sure to download NVivo 12 specifically. The University of Toronto does not currently have a license for NVivo (without a version number), just NVivo 12. The license key you received in your email will only work with NVivo 12.

  1. After logging into myNVivo, under Downloads, click on “click here.”
    MyNVivo Page with Click here under Downloads highlighted.
     
  2. Scroll down to 'Download Older Versions of NVivo'. Click on NVivo 12 for Windows
    NVivo 12 Download for Windows highlighted
     
  3. Install NVivo 12 for Windows following the usual procedure for installations on your computer. Follow the instructions below OR watch this installation and authorization video.
     
  4. Once NVivo 12 has been installed, start the application.
     
  5. Once you are prompted for the license key, copy and paste it from your email. Then click Next.
    Enter your NVivo 12 License Key highlighted
     
  6. When prompted, fill in your personal details for registration purposes and then click Activate.
    License Activation popup with required fields and the Activate button highlighted

That’s it! NVivo 12 should now be running on your computer.

Downloading, Installation, and Authorization (Mac)

Note: please be sure to download NVivo 12 specifically. The University of Toronto does not currently have a license for NVivo (without a version number), just NVivo 12. The license key you received in your email will only work with NVivo 12.

  1. After logging into myNVivo, click on the Downloads tab at the top.
    MyNVivo Page with Click here under Downloads highlighted.
     
  2. Scroll down to 'Download Older Versions of NVivo'. Click on NVivo 12 for Mac.
    NVivo 12 Download for Mac highlighted.
     
  3. Install NVivo 12 for Mac following the usual procedure for installations on your computer.
     
  4. Once NVivo 12 has been installed, start the application.
    1. If your Mac says that it cannot open NVivo 12, right click on the application and select Open, at the top of the menu.
      opening NVivo 12 in the Applications folder
       
    2. Then in the pop-up window, click on Open.
      Popup window saying "NVivo 12 is an app downloaded from the Internet". Open button is highlighted.
       
    3. Mac laptops with the new M1 processor require an additional step: please click on “Upgrade Now” before attempting to authorize.
  5. Once you are prompted for the license key, click on the button for "Enter NVivo license key," paste the license key from your email, and then click Next.
    Licensing window popup with space for the license key highlighted
     
  6. If prompted, fill in your personal details for registration purposes and then click Activate.
    License Activation popup with several required fields

That’s it! NVivo 12 should now be running on your computer.

Troubleshooting

If you encounter problems while attempting to use the license code, please first check that you have installed NVivo 12 specifically.

  • NVivo 12 is called “NVivo 12” and has a blue icon.
    NVivo 12 icon in blue
  • The newer version of NVivo, which the University of Toronto does not have a license for, is called simply “NVivo” and has a grey icon.
    NVivo icon in grey
     
    • Also note that the new version asks you to Log into myNVivo once the program is opened. NVivo 12 does not do this.
      Activate NVivo popup with Log into myNVivo

If you downloaded the wrong version, please go back to myNVivo and download NVivo 12.

If this does not address your problem, please feel free to contact the Map & Data Library for help:
https://mdl.library.utoronto.ca/about/contact-form

Utilities