From: http://www.esri.com/software/arclogistics/ :ArcLogistics is a complete solution for creating optimized routes and solving scheduling problems. Create dynamic routes and schedules that cut fuel costs and improve customer service using ArcLogistics. From a small fleet operation to a large multiuser environment, ArcLogistics provides a quick and significant return on investment. ArcLogistics lends itself to fleet management across all industries including courier and messenger, food and beverage, furniture and business to consumer, local government, and many others.In addition to the U.S. market, ArcLogistics is available in many other countries with localized street data sets.With ArcLogistics you can * Determine which vehicle should serve each customer location in the best stop sequence. * Accommodate time windows while minimizing travel times. * Find accurate customer locations and calculate efficient routes. * Optimize resources by accounting for individual vehicle attributes (storage capacity, restrictions, special equipment, etc.).